Number of outdoor pools - 1
Free long-term parking 
Number of bars/lounges - 1-
Number of poolside bars - 1
Free parking nearby -
Number of swim-up bars - 1
-
Multilingual staff
Rooftop terrace -
Water dispenser
Free WiFi
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Eterna Tulum
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Calle Cobá Manzana 44 Lote 001 La Veleta, Tulum 77760 (Mexico)
8.4
Wonderful
drive
miles
Number of outdoor pools - 1
Free long-term parking
Number of bars/lounges - 1
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Description
Be sure to enjoy recreational amenities including an outdoor pool and bicycles to rent. Additional features at this hotel include complimentary wireless internet access concierge services and a communal living room. The shuttle (surcharge) will take you to the nearby beach or shopping center.
Popular amenities See all
Property amenities
Popular amenities
Laundry facilities
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Number of swim-up bars - 1
-
Number of coffee shops/cafes - 1
-
Number of outdoor pools - 1
-
Number of poolside bars - 1
-
Number of bars/lounges - 1
Smoke-free property
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Free WiFi
-
Express check-out
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Rooftop terrace
Bicycle rents on site
-
Water dispenser
-
Free parking nearby
Number of restaurants - 1
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Multilingual staff
-
Free long-term parking
Parking & Transportation
- Free self parking
- Limo or town car service available
- Airport transportation (surcharge)
- Secured parking
- Uncovered parking
- Street parking
- Uncovered parking
- Shopping center shuttle (surcharge)
- Ferry terminal shuttle (surcharge)
- Theme park shuttle (surcharge)
- Beach shuttle (surcharge)
- Bus station shuttle (surcharge)
Things to do
- Outdoor furniture
- Spa Services on-site
- Living plant wall
Conveniences
- Electric bicycle charging station
- Bicycle parking available
- Secured bicycle storage
- Mosquito nets
- Vending machine
- Safe-deposit box at front desk
Guest Services
- Express check-in
- Tours/ticket assistance
- Luggage storage
- Concierge services
- Eco-friendly cleaning products used
- Front desk (limited hours)
Business Services
- Coworking spaces
Outdoor
- Bicycle cleaning area
- Bicycle repair station
- Hiking/Biking nearby
- Garden
- Pool sun loungers
Accessibility
- Wheelchair accessible parking
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible concierge desk
- Braille or raised signage
- Handrails in stairways
- Wheelchairs available on site
- Well-lit path to entrance
- Upper floors accessible by stairs only
More
- Reception hall
- Distance from property (meters) 1
- Proposal/romance packages available
- Distance from property (ft) 3
Check-in Time/Check-out Time
3:00 PM/12:00 PM
Check-In Instructions and Important Information
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards debit cards mobile payments and cash
This property reserves the right to pre-authorize the guest s credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher a smoke detector a security system and a first aid kit
This property has outdoor spaces such as balconies patios terraces which may not be suitable for children; if you have concerns we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Property Registration Number 71774021
Check-in Special Instructions
The front desk is open daily from 7:00 AM - 11:00 PM. Guests will receive an email 72 hours before arrival with check-in instructions. The front desk is staffed during limited hours.
Mandatory fees
You ll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: MXN 2000 per accommodation per stay
- Service fee: MXN 20 per accommodation per night
- A damage deposit of MXN 2000 will be collected before check-in.
We have included all charges provided to us by the property.
Fees Optional
- Airport shuttle fee: MXN 3000 per vehicle (one-way maximum occupancy 5)
- Early check-in fee: MXN 400 (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Hotel Policies
- Clothing is optional at this property.
- Pool access available from 7:00 AM to 11:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival using the contact information on the booking confirmation.
- Children 18 years old and younger are not permitted at this property.
- Only registered guests are allowed in the guestrooms.
- A car is not required for transportation to and from this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Business Amenities
Featured amenities include limo/town car service express check-in and express check-out. For a surcharge guests may use a roundtrip airport shuttle (available 24 hours) and a ferry terminal shuttle.
Rooms
Treat yourself to a stay in one of the 25 individually decorated guestrooms featuring heated floors. Kitchenettes are outfitted with refrigerators stovetops and microwaves. Complimentary wireless internet access is available to keep you connected. Conveniences include minibars and coffee/tea makers and housekeeping is provided daily.
Location
With a stay at Eterna Tulum in Tulum (La Veleta) you ll be a 4-minute drive from Tulum National Park and 9 minutes from Tulum Mayan Ruins. This hotel is 3.9 mi (6.2 km) from Tulum Beach and 12 mi (19.3 km) from Xel-Há Park.
