24-hour business center -
Express check-out
-
24-hour front desk
Number of restaurants - 1
Laundry facilities 
Full-service spa 
Free self parking 
Number of outdoor pools - 1
Number of poolside bars - 1
Meeting rooms
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Lake Kivu Serena Hotel
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Gisenyi Rwanda, Gisenyi 00100 (Rwanda)
8.6
Wonderful
drive
miles
24-hour business center
Express check-out
24-hour front desk
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Description
Take time to pamper yourself with a visit to the full-service spa. You re sure to appreciate the recreational amenities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access concierge services and babysitting (surcharge).
Popular amenities See all
Property amenities
Popular amenities
-
24-hour business center
-
Meeting rooms
Free WiFi
-
Number of bars/lounges - 1
-
Number of poolside bars - 1
-
Number of outdoor pools - 1
-
Free self parking
-
Full-service spa
-
Laundry facilities
-
Number of restaurants - 1
-
24-hour front desk
-
Express check-out
Wheelchair accessible (may have limitations)
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Terrace
Fitness facilities
-
Conference space
Parking & Transportation
- Airport transportation (surcharge)
- Airport transportation - drop-off (surcharge)
Family Friendly
- Babysitting or childcare (surcharge)
Conveniences
- Gift shops or newsstand
- Safe-deposit box at front desk
Guest Services
- Luggage storage
- Concierge services
- Porter/bellhop
Outdoor
- Designated smoking areas
- Garden
More
- Banquet hall
Check-in Time/Check-out Time
3:00 PM/12:00 PM
Check-In Instructions and Important Information
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher a smoke detector and a first aid kit
- Property Registration Number A505/06
Check-in Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel using the contact information on the booking confirmation. This property doesn t offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Fees Optional
- Airport shuttle fee: USD 120 per person (one-way)
- Airport shuttle fee per child: USD 60 (from 4 to 12 years old)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Hotel Policies
- No pets and no service animals are allowed at this property.
Business Amenities
Featured amenities include a 24-hour business center express check-out and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours) and free self parking is available onsite.
Rooms
Make yourself at home in one of the 30 air-conditioned rooms featuring LCD televisions. Flat-screen televisions with satellite programming provide entertainment while complimentary wireless internet access keeps you connected. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones as well as safes and complimentary bottled water.
Location
When you stay at Lake Kivu Serena Hotel in Gisenyi you ll be on the beach within a 5-minute drive of Gisenyi Beach and Rwanda Tourism University College. This beach hotel is 1.5 mi (2.4 km) from Université Libre de Kigali and 4 mi (6.4 km) from Nyamyumba Hot Springs.
