Laundry facilities 
Multilingual staff -
Conference center
-
24-hour front desk
-
Express check-out
Free wired internet 
Free WiFi 
Number of bars/lounges - 1
Meeting rooms 
Number of outdoor pools - 1
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JEN Penang Georgetown by Shangri-La
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Magazine Road, George Town 10300 (Malaysia)
8.8
Wonderful
drive
miles
Laundry facilities
Multilingual staff
Conference center
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Description
Be sure to enjoy recreational amenities including a 24-hour health club an outdoor pool and a sauna. Additional amenities at this hotel include complimentary wireless internet access concierge services and babysitting (surcharge).
Popular amenities See all
Property amenities
Popular amenities
-
Number of bars/lounges - 1
-
Conference center
-
Multilingual staff
-
Express check-out
-
Number of outdoor pools - 1
Number of restaurants - 1
-
24-hour front desk
-
Free WiFi
-
Free wired internet
Free self parking
-
Laundry facilities
-
Meeting rooms
-
Limo or town car service available
Elevator
Airport transportation (surcharge)
Wheelchair-accessible on-site restaurant
Parking & Transportation
- Covered parking
- Limited onsite parking
Food & Drink
- Breakfast available (surcharge)
- Snack bar/deli
Things to do
- Fitness facilities
- 24-hour health club
- Sauna
- Steam room
Family Friendly
- Babysitting or childcare (surcharge)
Conveniences
- Gift shops or newsstand
- Hair salon
- Vending machine
- Safe-deposit box at front desk
Guest Services
- Dry cleaning/laundry service
- Express check-in
- Tours/ticket assistance
- Luggage storage
- Concierge services
- Porter/bellhop
Business Services
- Business center
- Computer station
Outdoor
- Pool umbrellas
- Designated smoking areas
- Garden
- Children s pool
- Pool sun loungers
Accessibility
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible concierge desk
- Wheelchair-accessible public washroom
- Braille or raised signage
- Wheelchair-accessible registration desk
- Well-lit path to entrance
- Wheelchair accessible path of travel
More
- Banquet hall
- Ballroom
- Wedding services
- Television in common areas
Check-in Time/Check-out Time
3:00 PM/12:00 PM
Check-In Instructions and Important Information
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Check-in Special Instructions
This property offers transfers from the airport (surcharges may apply). To arrange pick-up guests must contact the property 24 hours prior to arrival using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older. Guests must walk up 16 steps from the hotel s parking lot in the basement to the lobby. Guests may choose to drop off their luggage at the hotel’s main entrance prior to parking their vehicle. Hotel parking spots are subject to availability. If the hotel parking facility is fully occupied alternative parking options are available for hourly rates opposite the hotel or at 1st Avenue Mall. Guests who park offsite will be reimbursed for their parking charges at the hotel s front desk upon check-out.
Mandatory fees
You ll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: MYR 3.00 per accommodation per night
We have included all charges provided to us by the property.
Fees Optional
- Fee for continental breakfast: approximately MYR 70 for adults and MYR 35 for children
- Airport shuttle fee: MYR 96 per vehicle (one-way maximum occupancy 4)
- Nearby parking fee: MYR 72 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Hotel Policies
- One child 5 years old or younger stays free when occupying the parent or guardian s room using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
Business Amenities
Featured amenities include complimentary wired internet access a business center and limo/town car service. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours) and free self parking is available onsite.
Rooms
Make yourself at home in one of the 443 air-conditioned rooms featuring LED televisions. Complimentary wired and wireless internet access keeps you connected and satellite programming provides entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones as well as laptop-compatible safes and desks.
Location
With a stay at JEN Penang Georgetown by Shangri-La you ll be centrally located in George Town steps from 1st Avenue Mall and KOMTAR. This family-friendly hotel is 0.6 mi (0.9 km) from Prangin Mall.
